Our customer satisfaction is our #1 priority. Shipping times typically take anywhere from 5-10 business days depending on our order volume. When production is back ordered, please allow up to 15-20 business days to receive your order. In a worst case scenario, shipping should take no longer than 30 business days. If your order is affected by backorders or production delays, please contact us. Our support team can offer you partial refunds for delays and we can add in additional Riptsticks and/or bands depending on availability. All of our products are handmade in our Midtown Atlanta warehouse. We process thousands of orders monthly. We may occasionally experience delays in shipping due to backlogged orders or sourcing raw materials. All order statuses are updated in Shopify and you will receive an email notification once your order is in our queue and once we ship. We regularly post shipping updates via email and in our Facebook group. Please contact our customer support team if you need any assistance.
Our customer satisfaction is our #1 priority. Shipping times typically take anywhere from 5-10 business days depending on our order volume. When production is back ordered, please allow up to 15-20 business days to receive your order. In a worst case scenario, shipping should take no longer than 30 business days. If your order is affected by backorders or production delays, please contact us. Our support team can offer you partial refunds for delays and we can add in additional Riptsticks and/or bands depending on availability. All of our products are handmade in our Midtown Atlanta warehouse. We process thousands of orders monthly. We may occasionally experience delays in shipping due to backlogged orders or sourcing raw materials. All order statuses are updated in Shopify and you will receive an email notification once your order is in our queue and once we ship. We regularly post shipping updates via email and in our Facebook group. Please contact our customer support team if you need any assistance.
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